Return/exchange of non-faulty goods
We are pleased to offer returns or exchanges on non-faulty goods.
With a receipt or tax invoice:
• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts and tax invoices must be valid and intact
All refunds will be provided back in the original tender. Cheques will be refunded as cash and credit card refunds must be processed back onto a credit card.
Note: A credit card must be present to gain a refund.
Without a receipt
We will record your proof of identification (eg drivers’ licence) when returning non-faulty products without a receipt. Without this, we may not be able to accept your return.
• We can provide an exchange voucher or an exchange for ‘like’ goods
• All goods for exchange must be unused, in original packaging and in saleable condition
Trade account returns/exchanges
If you’re an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
Commercial quantities are not generally returnable.
Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support at firstname.lastname@example.org
Unfortunately, we cannot offer a refund or exchange on the following items:
• Custom-made products
• Any product/s specifically cut to size at your request
• Toilet seats, if packaging has been opened (for health reasons)
Return/exchange of faulty goods
Faulty or damaged goods under warranties
In addition to manufacturers’ guarantees on selected products, Epoxy bathrooms and its suppliers provide a guarantee of acceptable quality on every product, by law. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. We will be able to advise you whether a refund, exchange, repair or replacement is available.
Changes to this policy
Epoxy bathrooms may update this policy from time to time. We may let you know of significant changes to this policy by posting a notification on our website. The current version of this policy will always be available on our website.